Effective Date: 19th Sept, 2024

RoomsVital ("we", "us", "our") is committed to safeguarding the privacy and security of our users. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, use our services, and access our smart lock system through the RoomsVital mobile app.

This policy complies with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and other applicable Indian privacy laws.

1. Information We Collect

We collect and process the following personal data:

Name: Collected to identify and personalize your account.
Email Address: Used for account registration, communication, and notifications.
Phone Number: Required for verification, communication, and account recovery.
GPS Location: Collected to enhance app functionality and enable features like remote access and real-time status updates.
Profile Picture: Used to personalize your user experience and account profile.

2. Purpose of Data Collection

We use your personal information to:

Provide and manage access to our smart lock system and related services.
Facilitate app features like remote lock/unlock, notifications, and access logs.
Communicate with you regarding account updates, product information, and customer support.
Improve the security, performance, and functionality of our products and services.
Analyze usage trends for service improvement and product development.


3. Sharing of Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following cases:

Service Providers: We may engage trusted third-party providers (e.g., cloud storage, GPS services) to support our operations. These providers are bound by contractual agreements to protect your personal data.
Legal Obligations: We may disclose information if required by law, regulation, or legal process, or in response to a lawful request by law enforcement authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. You may request deletion of your data by contacting us. We will comply with such requests in accordance with applicable legal requirements and operational needs.

5. Security Measures

We implement appropriate security practices to protect your personal data from unauthorized access, use, or disclosure. This includes the use of encryption, firewalls, and secure servers. However, no online service is completely secure, and we cannot guarantee absolute security.

6. Children's Privacy

RoomsVital does not knowingly collect personal information from children under the age of 18. Our services are intended for use by individuals who are of legal age to enter into contracts under applicable laws. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete such information.

7. Your Rights

Under Indian law, you have the right to:

Access and Update Information: You can review, correct, or update your personal information through your account settings in the RoomsVital app.
Data Deletion: You may request the deletion of your personal data, subject to legal and operational restrictions.
Withdraw Consent: You may withdraw consent for the collection and processing of your personal data at any time. However, this may impact your ability to use certain features of the RoomsVital app.
Opt-Out of Marketing: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails.


8. Data Transfer

By using our services, you consent to the transfer, storage, and processing of your personal information outside India, where our service providers may be located. We ensure that such transfers comply with applicable data protection laws.

9. Grievance Officer

In compliance with the Information Technology Act, 2000, and rules made thereunder, the name and contact details of the Grievance Officer are provided below. If you have any concerns or grievances regarding the processing of your personal information, you can contact the Grievance Officer.

Grievance Officer: Ayush Singh
Email: ayush@roomsvital.in
Phone: +91 766 775 0076

10. Changes to This Privacy Policy

RoomsVital may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and indicating the revision date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

RoomsVital Support
Email: support@roomsvital.com
Phone: +91 766 775 0076